What’s your main purpose in managing? After many years of deliberation, I believe it comes down to one main thing: the results or outcomes you achieve. Many managers we meet put a lot of emphasis on the activity they and their teams carry out. This...
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The saying goes “perception is reality”. Well, it is, as far as humans are concerned. What we perceive is real to us. As a manager, it would be appropriate to see how your team’s perceptions could be enhanced every day. (more…)
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Jack Welch was a respected business leader and writer and is quoted as proposing these fundamental leadership principles (notably these principles are expanded in his 2001 book ‘Jack: Straight From The Gut’): (more…)
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It’s been said that there are three types of people in business: – those who make things happen, those who watch things happen and those who ask “what the heck happened?”! At the start of each month, it’s a good time to analyse how you...
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Tony Robbins has identified six basic human needs and believes everyone is—or can be—motivated by their desire to fulfill these needs. You may want to consider these needs when thinking about developing your team members The question to ask is, “What need or needs do...
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In the past we’ve had several conversations about knowledge and how to manage the knowledge you have within your ogranization. We’ve talked about auditing information, storing information, and even making sure it gets back out to those who need it. Today I want to talk...
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A very respected business theoriest known as Dr. Ichak Adizes outlined a very interesting theory regarding the life cycle corporations go through. Formally known as the Corporate Life Cycle Model, the theory contains 10 distinct stages each business must pass through as it moves from...
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To wrap up the week I’m going to talk a little bit about your mouth and how it pertains to body language. Your mouth gives away a myriad of incredibly signals but very few people realize, or have control over, the movements they make with...
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We’re going to continue our study of body language by taking a close look at the eyes. The eyes play a huge role in an individual’s ability to express himself. They send several different non-verbal cues and if you know how to read the eyes...
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As you grow as a manager you’ll quickly discover that there are not only different levels of management but different levels of authority as well. Several individuals on the same level of management (middle management, for example) may have similar job duties but one may...
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Today I’d like to focus a little bit on customer service: as a manager, it’s your responsibility to ensure your team is providing the best customer service possible, but at the same time it is very difficult to watch every single person you employ 100%...
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Hopefully by now you’re a little more comfortable delegating your authority and giving more work to your team members. As a manager, you should be free to not only focus on your own projects but on your human resource and training responsibilities as well. Delegating...
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