For managers to be successful, their team members need to respect them and follow them. For this to occur you will need to be assertive. You have to get the work done through your team and at the same time ensure that your team has…
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If you’re working with customers then it’s not a question of whether you will have to deal with customer complaints, but how you will deal with them. Although you should treat each complaint individually, you should have a strategy in place for handling complaints to leave the…
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In times of virtual working distributing tasks out to your people can be challenging. Miscommunication can happen easily. The result? Your people start on the task and they don’t fully understand it. But you’re relying on your team to be productive and efficient when it comes…
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The good thing with virtual meetings is that you can focus intensely on the faces on screen. They giveaway all kinds of clues as to what they are really thinking without them knowing. We’re always taught that we must always listen to our staff and…
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Thanks to COVID I think we’ve all overdosed on virtual meetings to some extent, especially during the early days of the pandemic. For most of us having NO face-to-face meetings during lock down was a new phenomenon. Pre-COVID we had all complained about the number…
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The time difference can cause major problems in planning conference calls and other such contacts, especially in international settings. If you manage teams that are not within meeting distance, how can you keep the morale and momentum going so that they and you produce the…
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Have you heard of the DISC assessment? You may have carried out some psychological assessments in your time, and may be familiar with programmes such as the Myers-Briggs Type Inventory. This helps you see the kind of person you are, highlighting your strengths and development…
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One of the new ideologies being seen in leadership models today is the concept of agile leadership. Agility conjures up the idea of nimbleness, dynamism and adaptability, and the mentality of today’s leader has to include the ability to be flexible in the confines of…
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There’s little doubt that emotional intelligence is one of the areas businesspeople have heard of and know maybe a little about. But what is it about this strange component of human interaction that has such an impact on us personally as well as inter-personally? One…
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The best way to answer this question is to look into some of the surveys that have been carried out in workplaces recently and reported by the CIPD. Before we look at the CIPD research let’s first take a look at a comprehensive study that…
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No matter how short a time you have been involved in management, or whether you have held management positions for decades, your role can be systematically described as ‘managing a series of projects from inception to completion’. Whether you are spending 95% of your time…
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Organising your working and personal life is not just important these days…it’s vital. You simply cannot manage everything you have to do in the time you have to do it, so it’s important to have good organisational skills, and the most pertinent is how you…
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