I recall a customer years ago who I would describe as ‘difficult’. No matter what I said, she interrupted me. No matter how I tried to appease her, she wouldn’t listen. (more…)
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Of all the challenges we hear managers facing these days, the aspect of being able to manage their own time is very often top of the list. It’s not because we have less time; it’s that the demands on us these days are so great,…
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How do you feel when you are about to present information, even to people you are familiar with? If you’re like most people, you will suffer from nervous anxiety or, at best, have ‘butterflies’ in the stomach. How can we calm our nerves? Why do…
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Becoming a team leader is often someone’s first experience of management responsibility. With many team leaders being promoted from within the team because they were good team members, they face a challenging time especially as they now have to manage their friends! (more…)
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Today we’re going to take a look at the differences between communication and interpersonal skills and how to improve each one. Now you might be thinking that they are one and the same thing but hear me out here and I’ll explain why they are…
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We’ve all come across those situations where we think we’ve communicated effectively and yet it’s obvious there’s been some mis-interpretation or mis-understanding. No matter how well we think we communicate, barriers exist, and it’s necessary to not only understand what they are and why they…
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One word that is continually raising its head above the parapet and finding its way into our daily lexicon is ‘resilience’. Once seen as the domain of spiritual gurus and meditation sessions, it is now becoming mainstream in many businesses. And it’s not surprising, as…
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Excellent communication in the office is imperative. What you say (and what you don’t say) to your employees greatly influences the corporate culture, their satisfaction with work, productivity levels and loyalty to the company. Some say that with texting, emails and “Whatsapping” that the art…
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Remember Barney? Yes – the purple dinosaur who’s been either your own or your child’s best friend? “Barney & Friends” is one of the finest examples of diversity that comes to mind. With the perfect representation of all ethnicity, genders and varying age…
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HR managers have a wide array of responsibilities, but they ultimately upkeep the corporate culture, work directly with employees and put out fires. While every company creates an individual job description for this position, anyone who has worked in HR knows that there is no…
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There are 4 well known listening styles that people employ depending on the type of person that they are and what primarily motivates them. We discuss these 4 main listening styles in the infographic below to help you work out what style you are most…
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Customer service is imperative for establishing and maintaining a loyal customer base. In organisations where employees interact with clients directly, managers need to train staff to provide excellent customer service. (more…)
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