When I was managing people within a busy financial institution, every single person who reported into me was within shouting distance! It was easy for me to get an instant update on the status of a particular account or where a specific project was stalling.…
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The only constant in business is change. I’m sure you’ve heard that statement many times. And one of the main reasons why organisations stagnate and fall is because of the lack of understanding about this simple philosophy. (more…)
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As a manager you’re going to find yourself in the position where your decision making skills are tested. While you may, at times, feel as though you are guided by your own morals and beliefs, it is very important for you to remember to put…
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Being a manager is never an easy job, but being a new manager is especially difficult. When you think about the competencies required of a good manager, they are constantly changed, updated and reviewed. Whether you have just been promoted to a leadership position or…
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In our complex, VUCA environments we face today, no-one in your organisation, even the CEO, knows everything about everything. This requires you to rely and depend on the people who work for you to come up with ideas that would work in the real world.…
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Have you ever carried out one of those personality profiles that categorise you into a few ‘types’ of person? One of these discusses if you are ‘extroversion’ or ‘introversion’ in your outlook. That is, do you appear to be an extrovert in the workplace or…
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Once, an old man in a village planted a tiny turnip seed and said to it ‘Grow, little turnip seed, grow big, strong and mighty’. Well, his words must have done the trick because the turnip grew and grew, got stronger and bigger, until it…
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One of the fundamental human needs we have at work is the ability to control our own approach to tasks. If we are simply ‘doing a job’, it is not surprising that our motivation will soon atrophy and die. What is it that makes us…
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A recent report by Seibert, Wang and Courtright in Applied Psychology magazine carried out an analytical review of the consequences of team empowerment in organisations. They concluded that ‘when employees feel empowered at work, it’s associated with stronger job performance, job satisfaction and commitment to…
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I recall a customer years ago who I would describe as ‘difficult’. No matter what I said, she interrupted me. No matter how I tried to appease her, she wouldn’t listen. (more…)
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Of all the challenges we hear managers facing these days, the aspect of being able to manage their own time is very often top of the list. It’s not because we have less time; it’s that the demands on us these days are so great,…
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How do you feel when you are about to present information, even to people you are familiar with? If you’re like most people, you will suffer from nervous anxiety or, at best, have ‘butterflies’ in the stomach. How can we calm our nerves? Why do…
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